Return & Refund Policy
Last updated: March 2026
At Meddylab.com, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which products purchased from our platform may be returned or refunded.
By placing an order on Meddylab.com, you agree to the terms outlined below.
1. Eligibility for Returns
Customers may request a return under the following conditions:
- The item received is damaged or defective.
- The item received is incorrect or different from what was ordered.
- The product was lost during shipping.
- The product arrived significantly different from the description.
Return requests must be made within 7 days of delivery.
2. Non-Returnable Items
For safety, hygiene, and regulatory reasons, certain items cannot be returned, including:
- Opened or used pharmaceutical products
- Prescription medications
- Opened cosmetics or personal care items
- Perishable supermarket items
- Products marked as non-returnable
- Items damaged due to misuse or improper handling
These restrictions help ensure product safety and compliance with health regulations.
3. Conditions for Accepted Returns
To qualify for a return, the following conditions must be met:
- The product must be unused and in its original condition
- The item must be in the original packaging
- All accessories, manuals, and components must be included
- Proof of purchase (order number or receipt) must be provided
4. How to Request a Return
To request a return, customers should contact our support team with the following information:
- Order number
- Product name
- Description of the issue
- Clear photos of the product (if damaged or incorrect)
Return requests can be submitted through the contact page on Meddylab.com. Our support team will review the request and provide further instructions.
5. Refund Processing
Once a return request is approved and the product is received (if applicable), refunds will be processed.
Refunds may be issued through:
- The original payment method, or
- Store credit, depending on the situation.
Refund processing time may take 5–10 business days depending on the payment provider.
6. Shipping Costs for Returns
- If the return is due to our error (wrong or defective item), Meddylab will cover the return shipping cost.
- If the return is due to customer preference or ordering error, the customer may be responsible for return shipping fees.
Shipping fees are non-refundable unless the error was caused by Meddylab.
7. Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.
Customers should contact support immediately if they wish to cancel an order.
8. Lost or Delayed Packages
If a package is lost in transit:
- Customers should contact Meddylab support
- We will investigate with the shipping carrier
If the carrier confirms the package is lost, a replacement or refund may be issued.
9. International Orders
For international shipments:
- Customers are responsible for customs duties, import taxes, and regulatory compliance in their country.
- Returns due to customs refusal or import restrictions may not be eligible for refunds.
Customers should verify local regulations before ordering.
10. Fraud Prevention
Meddylab reserves the right to deny return or refund requests if there is evidence of:
- Abuse of the return policy
- Fraudulent claims
- Repeated excessive returns
11. Contact Support
If you have questions regarding returns or refunds, please contact us through:
Our team will assist you as quickly as possible.