Shipping & Delivery Policy
Last updated: March 2026
At Meddylab.com, we aim to provide fast, reliable, and secure delivery of products to customers around the world. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
By placing an order on Meddylab.com, you agree to the terms outlined in this policy.
1. Order Processing
Once an order is placed on Meddylab.com, it goes through the following process:
- Order confirmation
- Payment verification
- Product preparation and packaging
- Shipment through a trusted delivery partner
Orders are typically processed within 12 business hours after payment confirmation. Orders placed during weekends or public holidays may be processed on the next business day.
2. Shipping Locations
Meddylab ships worldwide, serving customers across multiple countries. However, certain products (especially pharmaceuticals or regulated items) may have shipping restrictions depending on the laws of the destination country. Customers are responsible for ensuring that products ordered are allowed to be imported into their country.
3. Estimated Delivery Time
Delivery times depend on the shipping destination and selected courier service. Typical delivery estimates:
- Local deliveries: 0 – 1 business days
- Regional deliveries: 1 – 2 business days
- International deliveries: 1 – 3 business days
Please note that delivery times are estimates and may vary depending on customs clearance, courier delays, or unforeseen circumstances.
4. Shipping Fees
Shipping costs are calculated based on:
- Delivery location
- Package weight and size
- Shipping method selected at checkout
The final shipping fee will be displayed during the checkout process before payment is completed.
5. Order Tracking
Once an order is shipped, customers will receive a shipping confirmation email containing a tracking number. This tracking number allows customers to monitor the status of their delivery in real time.
6. Customs Duties and Import Taxes
For international shipments, the destination country may impose:
- Customs duties
- Import taxes
- Clearance fees
These charges are not included in the purchase price and must be paid by the customer when required. Meddylab is not responsible for delays caused by customs processing.
7. Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Customs inspections
- Weather conditions
- Courier service disruptions
- High order volumes
- Public holidays
Meddylab is not liable for delivery delays caused by third-party carriers or customs authorities.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details when placing orders. If an incorrect address is provided:
- Delivery may be delayed or unsuccessful.
- Additional shipping charges may apply for re-delivery.
Meddylab cannot guarantee refunds for orders delivered to incorrectly provided addresses.
9. Damaged Packages
If a package arrives damaged, customers should:
- Take clear photos of the damaged package and contents
- Contact Meddylab support immediately
- Provide the order number and details of the damage
Our support team will investigate and assist with a resolution.
10. Lost Packages
If a shipment is lost in transit:
- Customers should contact Meddylab support
- We will initiate an investigation with the shipping carrier
If confirmed lost, Meddylab may provide a replacement or refund depending on the circumstances.
11. Multiple Item Orders
If an order contains multiple items, they may be shipped separately depending on product availability and warehouse location. Customers will receive tracking information for each shipment if this occurs.
12. Contact Information
For questions regarding shipping or delivery, please contact:
Our team will be happy to assist you.