Important: MeddyLab is a marketplace and service platform. Some products and services are supplied by independent vendors, professionals, logistics partners, payment providers or other third parties. These Terms should be read together with our Privacy Policy, Refund Policy, Shipping and Delivery Policy, Vendor Policy, Acceptable Policy, Cookie Policy and any other policy posted on MeddyLab.
1 Agreement and Platform Overview
Welcome to MeddyLab.com and any related MeddyLab web pages, mobile experiences, vendor tools, checkout flows,
product pages, bidding marketplace, consultation features, blog pages, communication tools, support pages and connected services
collectively referred to as the “Platform”.
By visiting MeddyLab, creating an account, listing products, buying products, submitting a bid request, responding to a bid,
booking a consultation, reading or contributing to content, using checkout, contacting vendors, or using any MeddyLab feature,
you agree to these Terms and Conditions.
Marketplace Products
Vendor Stores
Bidding Marketplace
Consultations
Blogs & Guides
Secure Payments
For Customers
Buy eligible healthcare, laboratory, industrial, pharmaceutical, cosmetic and related products from vendors on the Platform.
For Vendors
Set up a store, list products, receive orders, respond to requests and manage customer relationships responsibly.
For Visitors
Read educational content, compare options, explore marketplace information and contact support or vendors where available.
2 Definitions
For clarity, the following terms may be used across this page:
- “MeddyLab”, “we”, “us” or “our” refers to the MeddyLab platform, website, marketplace tools and related services.
- “Customer”, “buyer” or “you” refers to anyone browsing, requesting, buying, booking or using any service on the Platform.
- “Vendor”, “seller”, “merchant” or “supplier” refers to a business or individual approved or allowed to list products, respond to requests, sell, supply or provide services through MeddyLab.
- “Product” includes any item, equipment, supply, consumable, cosmetic, laboratory item, industrial item, pharmacy-related item or other permitted item listed on the Platform.
- “Consultation service” refers to any informational, professional, advisory, support or expert-access feature available through or around MeddyLab.
- “Bid”, “request” or “offer” refers to product or service requests submitted by customers and responses submitted by vendors or service providers.
- “Content” includes blogs, articles, guides, product descriptions, reviews, comments, images, videos, files, messages and other materials on the Platform.
3 Eligibility and Responsible Use
You may use MeddyLab only if you can lawfully enter into a binding agreement and comply with all applicable laws, regulations,
licensing requirements, product restrictions, import/export rules and professional standards that apply to your location and activity.
- You must provide accurate information when creating an account, placing orders, listing products or contacting support.
- You must not impersonate any person, business, professional, government body or organisation.
- You must not use MeddyLab to facilitate illegal, unsafe, fraudulent, misleading, harmful, abusive or unauthorised activities.
- You must not interfere with the security, availability, payment systems, checkout, vendor dashboards, databases or technical operations of the Platform.
4 Accounts, Login and Security
Some MeddyLab features require an account. Account types may include customer accounts, vendor accounts, admin-managed accounts,
consultation-related accounts or other access levels introduced by MeddyLab.
- You are responsible for keeping your login details, OTPs and account access secure.
- You are responsible for all activity under your account unless you promptly notify us of unauthorised access.
- MeddyLab may request email verification, phone verification, identity checks, business checks, licence checks or other checks where needed.
- We may suspend, restrict or terminate accounts that appear fraudulent, inactive, unsafe, non-compliant or harmful to the Platform.
Vendor accounts may require extra checks.
Vendor access does not create employment, partnership, agency or franchise status with MeddyLab.
5 Customer Terms
Customers may browse products, compare vendors, place orders, submit requests, use bidding features, book or request consultations,
read content and communicate with MeddyLab or vendors where available.
Customer responsibilities
- Check product descriptions, quantities, sizes, models, expiry details, location, delivery terms and vendor information before purchasing.
- Confirm that any product you buy is legal, suitable and permitted in your location and for your intended use.
- Provide accurate delivery details, contact details, prescription or eligibility documents where required.
- Use purchased products only as intended and according to manufacturer, professional, regulatory or label instructions.
- Communicate respectfully with vendors, consultants, logistics partners and MeddyLab support.
Customers should not use MeddyLab as a substitute for professional judgement. For health, medical, laboratory, pharmaceutical,
cosmetic, industrial or technical decisions, seek appropriate professional advice.
6 Vendor, Seller and Merchant Terms
Vendors are independent sellers or service providers. By creating or using a vendor account, listing products, responding to bids,
accepting orders or communicating with customers through MeddyLab, vendors agree to operate honestly, lawfully and professionally.
| Vendor Area |
Required Standard |
| Business information |
Provide accurate business name, contact details, store details, licensing information and any required verification documents. |
| Product listings |
List only permitted products and keep descriptions, images, stock, specifications, prices and availability accurate. |
| Regulated products |
Comply with all rules for pharmaceuticals, medical supplies, lab items, chemicals, diagnostics, cosmetics, industrial products and restricted goods. |
| Order handling |
Package, fulfil and dispatch orders promptly, safely and according to agreed delivery and quality standards. |
| Customer support |
Respond professionally to questions, complaints, returns, warranties, bid negotiations and consultation-related enquiries. |
| Fees and payouts |
Accept any applicable marketplace fee, commission, payment processing charge, escrow rule, refund adjustment or payout hold. |
Vendor warranties
- You have the right, licence, permission and authority to sell every product or service you list.
- Your products are genuine, safe, properly labelled, not expired, not counterfeit and not unlawfully sourced.
- Your listings do not infringe intellectual property rights, consumer protection rules, health laws, advertising rules or platform policies.
- You will not manipulate reviews, create fake orders, misrepresent stock, evade fees, bypass MeddyLab checkout or divert customers away from the Platform.
MeddyLab may remove vendor listings.
We may hide, edit, reject, delist, suspend or investigate vendor listings where we believe there is risk, policy breach, legal concern, customer complaint, inaccurate information or unsafe conduct.
7 Products, Listings and Restricted Items
MeddyLab may support listings across medical supplies, laboratory equipment, diagnostics, pharmaceuticals, cosmetics, skincare,
personal care, industrial supplies, business supplies and other categories approved by the Platform.
Product information may be provided by vendors, manufacturers, distributors, third-party data sources or MeddyLab editorial/admin teams.
We aim to keep information useful and accurate, but mistakes, delays, stock changes, image differences or pricing updates may occur.
Restricted or sensitive products
- Some products may require prescriptions, licences, permits, business verification, age checks, temperature control, special handling or destination approval.
- Customers and vendors are responsible for ensuring product legality, import/export compliance, storage conditions and safe use.
- MeddyLab may cancel, refuse, hold, delist, restrict or request documentation for any order or listing that appears regulated, unsafe, prohibited or suspicious.
- Counterfeit, expired, stolen, adulterated, falsely labelled, dangerous, illegal or unauthorised products are strictly prohibited.
No counterfeit or unsafe products.
Vendors must not list products that are fake, expired, misbranded, improperly stored, unlawfully imported, recalled, contaminated or harmful.
8 Bidding Marketplace and Product Requests
MeddyLab may allow customers to post product requests, service requests or purchase intentions and allow vendors to respond with bids,
offers, quotes, availability, delivery timelines or alternative recommendations.
- A customer request is an invitation to receive offers and does not guarantee acceptance, supply or fixed pricing.
- A vendor bid is a vendor-submitted offer that may be subject to stock, verification, location, delivery cost, payment confirmation and compliance checks.
- Customers should compare bids carefully, including price, product details, delivery time, vendor identity, warranty, quality and cancellation rules.
- Vendors must not submit false, bait-and-switch, unavailable, misleading or non-compliant bids.
- MeddyLab may moderate, remove or restrict bids or requests that appear unsafe, illegal, spammy, abusive, misleading or outside permitted categories.
MeddyLab does not guarantee that every request will receive a bid, that every bid will be accepted, or that every accepted bid will be fulfilled
where lawful, stock, payment, logistics or compliance issues arise.
9 Consultation Services and Professional Support
MeddyLab may offer or facilitate consultation-related services, expert support, product guidance, vendor consultation, healthcare-related
information, laboratory procurement guidance, industrial sourcing assistance or similar advisory features.
- Consultations are for informational and support purposes unless expressly stated otherwise by a licensed professional.
- MeddyLab does not guarantee diagnosis, treatment, laboratory interpretation, procurement success, regulatory approval or professional outcome.
- Where a consultation involves a third-party professional, that professional is responsible for their own advice, licence, availability and service quality.
- Emergency medical situations should not be handled through MeddyLab. Contact local emergency services or a qualified healthcare provider immediately.
- Do not ignore professional medical, pharmaceutical, laboratory, regulatory, legal, technical or safety advice because of content viewed on MeddyLab.
Health and technical decisions require professional judgement.
Content and consultations on MeddyLab are not a substitute for direct examination, diagnosis, treatment, laboratory validation, regulatory review or professional supervision.
10 Blogs, Guides, Reviews and User Content
MeddyLab may publish blogs, articles, product guides, market updates, vendor education, buyer education, FAQs, health-related content,
laboratory content, pharmaceutical content, industrial content and other educational materials.
- Blog and guide content is provided for general information and should not be treated as medical, legal, regulatory, financial or technical advice.
- Prices, availability, product recommendations, vendor details and market information may change after publication.
- Users may not post abusive, false, defamatory, fraudulent, infringing, obscene, discriminatory, spammy or unlawful content.
- Reviews must reflect genuine experiences and must not be paid, fake, manipulated, retaliatory or misleading.
- By posting content, you grant MeddyLab permission to display, moderate, edit for formatting, remove, archive or use that content for platform operation and promotion.
11 Pricing, Payments, Escrow and Payouts
MeddyLab may support online payments, escrow-style payment protection, wallet-like features, payment gateways, bank transfers,
card payments, mobile payments, coupons, discounts, vendor payouts or other payment-related services.
- Prices may change due to vendor updates, promotions, taxes, duties, payment provider charges, exchange rates, delivery fees or platform corrections.
- Payment must be completed through approved MeddyLab checkout channels unless MeddyLab expressly allows another method.
- Escrow or protected payment features, where available, may hold funds until order milestones, delivery confirmation, dispute review or platform rules are satisfied.
- MeddyLab may delay, reverse, adjust, withhold or cancel payouts where there is suspected fraud, chargeback, refund request, customer dispute, policy breach or legal concern.
- Vendors must not ask customers to bypass MeddyLab checkout, avoid platform fees or make unsafe off-platform payments for platform transactions.
12 Orders, Acceptance and Cancellation
An order is not fully accepted until payment, availability, vendor acceptance, compliance review and any required verification steps are complete.
MeddyLab or vendors may cancel, reject, hold or modify orders where necessary.
- We may cancel orders affected by wrong pricing, stock errors, suspicious payment, restricted destination, regulatory concern or vendor inability to fulfil.
- Customers may request cancellation, but cancellation eligibility depends on order status, product type, vendor processing stage and applicable policies.
- For regulated, customised, temperature-sensitive, hygiene-sensitive, pharmaceutical, diagnostic or special-order products, cancellation and return options may be limited.
- Bulk orders, institutional orders, procurement orders and special sourcing requests may be subject to additional confirmation and payment terms.
13 Shipping, Delivery, Pickup and International Movement
MeddyLab may support local delivery, vendor dispatch, third-party courier delivery, pickup, fulfilment partners, express handling,
international shipping or other logistics options depending on the product and location.
- Delivery dates are estimates unless expressly confirmed as guaranteed by MeddyLab in writing.
- Customers must provide accurate delivery addresses, recipient details, access instructions and contact information.
- Some products may require cold-chain handling, special packaging, customs clearance, documentation or destination restrictions.
- Customers are responsible for import rules, customs duties, taxes, clearance fees and destination-specific restrictions unless otherwise stated.
- MeddyLab is not responsible for delays caused by customs, regulators, carriers, incomplete addresses, customer unavailability, force majeure or third-party logistics events.
14 Returns, Refunds, Warranties and Disputes
Returns and refunds are governed by MeddyLab’s Return and Refund Policy, product-specific rules, vendor rules and applicable law.
Not every product is returnable due to health, hygiene, regulatory, safety or custom-order reasons.
- Customers must inspect products promptly after delivery and report issues within the applicable return or dispute window.
- Returned products may need to be unused, unopened, complete, properly packaged and accompanied by order proof.
- Pharmaceuticals, diagnostics, cosmetics, personal care items, perishable items, special orders, opened items and health-sensitive items may be non-returnable unless defective or legally required.
- Vendor warranties, manufacturer warranties or service warranties are the responsibility of the relevant vendor or manufacturer unless MeddyLab expressly states otherwise.
- MeddyLab may help review disputes but may rely on order records, delivery evidence, product images, vendor response, customer communication and platform policies.
15 Prohibited Conduct
You must not use MeddyLab to:
- Sell, buy, request or promote illegal, counterfeit, stolen, expired, unsafe, unauthorised or prohibited products.
- Upload malware, scrape data, attack servers, bypass security, reverse engineer platform functions or disrupt the Platform.
- Commit fraud, money laundering, chargeback abuse, fake order activity, identity theft or payment manipulation.
- Harass, threaten, defame, discriminate against, spam or abuse customers, vendors, staff, consultants or other users.
- Post false medical claims, fake licences, fake certifications, fake reviews, misleading prices or inaccurate stock information.
- Use MeddyLab content, trademarks, logos, product data or vendor data without permission.
Breach of this section may lead to account restriction, listing removal, order cancellation, fund hold, law-enforcement reporting,
civil claims or other action permitted by law.
16 Intellectual Property and Platform Materials
MeddyLab’s name, logos, platform design, layout, text, graphics, images, icons, product presentation, code structure, content arrangement,
brand elements and other materials are owned by MeddyLab or its licensors unless otherwise stated.
- You may use the Platform only for lawful personal, business, customer or vendor purposes permitted by these Terms.
- You may not copy, reproduce, resell, scrape, redistribute or exploit MeddyLab content or data without written permission.
- Vendors remain responsible for ensuring they have rights to all images, descriptions, brand names and materials they upload.
- If you believe content on MeddyLab infringes your rights, contact us with clear details and supporting evidence.
17 Privacy, Data and Communications
Your use of MeddyLab is also governed by our Privacy Policy and Cookie Policy. We may collect and process information needed to operate
accounts, verify users, process orders, enable vendor/customer communication, provide support, prevent fraud, improve services and comply with law.
- You agree that MeddyLab may send transactional messages, OTPs, order notices, vendor messages, bid updates, service alerts and policy updates.
- Marketing messages may be controlled through available unsubscribe or preference options where applicable.
- Vendors must protect customer data and use it only for fulfilling MeddyLab-related orders or support obligations.
- Vendors must not export, resell, spam, misuse or independently market to customers using data obtained through MeddyLab unless lawfully permitted.
18 Disclaimers and Limitation of Liability
MeddyLab works to provide a safe, useful and reliable marketplace, but the Platform is provided on an “as available” basis.
To the fullest extent permitted by law, MeddyLab does not guarantee uninterrupted access, error-free content, guaranteed vendor performance,
guaranteed product suitability, guaranteed consultation outcomes or guaranteed delivery timelines.
Medical, pharmaceutical, laboratory and technical disclaimer
- MeddyLab does not replace doctors, pharmacists, laboratory scientists, regulatory officers, engineers or other qualified professionals.
- Product information, blog posts, consultation materials and vendor descriptions should be verified before use in health, laboratory, industrial or technical decisions.
- Customers are responsible for following prescriptions, labels, professional instructions, safety data sheets, equipment manuals and local regulations.
Marketplace disclaimer
- Vendors are independent and are responsible for their listings, products, claims, prices, fulfilment and legal compliance.
- Third-party payment providers, logistics companies, consultants, advertisers, vendors and external links are responsible for their own services.
- MeddyLab is not liable for indirect loss, lost profits, business interruption, data loss, reputational damage, misuse of products, customs issues or third-party failures except where liability cannot be excluded by law.
19 Indemnity
You agree to defend, indemnify and hold harmless MeddyLab, its directors, employees, contractors, affiliates, partners and representatives
from claims, losses, liabilities, penalties, costs and expenses arising from:
- Your breach of these Terms or any MeddyLab policy.
- Your misuse of the Platform, products, bidding features, consultation services or content.
- Your violation of law, regulation, licence requirement, import/export rule or third-party right.
- Your product listings, vendor activity, customer communications, uploaded content or fulfilment failure.
20 Changes to the Platform or Terms
MeddyLab may update features, remove features, add new services, adjust fees, change policies, update vendor requirements, modify content
or revise these Terms from time to time. The updated date on this page will show when the Terms were last changed.
Your continued use of MeddyLab after updated Terms are posted means you accept the updated Terms. If you do not agree with changes,
you should stop using the affected part of the Platform.
21 Governing Law and Dispute Handling
These Terms are governed by applicable laws in the jurisdiction where MeddyLab operates, subject to mandatory consumer protection laws
that may apply in your location. Where possible, users agree to first contact MeddyLab support so we can try to resolve order, vendor,
payment, delivery, content or account disputes informally.
Nothing in these Terms limits any non-waivable rights you may have under applicable law.
